Ever wonder how companies like Southwest Airlines, Starbucks and REI consistently offer great customer service? Each of these organizations makes customer service an integral component of their business strategy! Every customer centric organization has a customer service improvement plan and a customer service improvement strategy.

There are 6 factors any business can implement to differentiate their business from that of their competitors. Customer Service is one of the factors. Differentiating your business sets your business apart from your competitors. You no longer need to compete on price alone. 

Here are 8 steps to create a Customer Service Improvement Plan to differentiate your organization:

1. Define Your Culture
2. Write Your Customer Service Vision Statement
3. Spread The Word – Communicate The Vision
4. Training
5. Hiring
6. Empowerment
7. Leadership
8. Celebrate

Over the next 4 weeks I will cover each of these 8 points in depth. Focusing on your customers by providing increased customer service will increase customer retention and grow your business.

For a free complimentary discovery session to determine how you can improve customer service, click the link: https://www.customerserviceimprovement.com/coaching